Our Returns Terms & Conditions

We are happy to accept items that have not been worn, have original swing tags attached, and are in resalable condition if returned within 28 days from the day you receive your parcel.

We are currently unable to offer exchanges. Items that have not been purchased using our website www.valentinarose.co.uk will not be accepted. Items bought elsewhere will need to be returned to the retailer you made your purchase from.

How To Return Unwanted Items

United Kingdom Returns

1. Package unwanted item(s) carefully and safely. Where possible, please use the original packaging.

2. Fill in the return form included inside your parcel.

3. Affix the return label included inside your parcel.

4. You can return more than one order in the same parcel, just make sure that you fill in a return form for each separate order. To be kind to our planet, always reuse our original packaging.

A return fee of £2.50 will be automatically deducted from your refund if using our pre-paid return label.

International Returns

1. Package unwanted item(s) carefully and safely. Where possible, please use the original packaging.

2. Fill in the return form included inside your parcel. 3. Click this link: https://web.global-e.com/Returns/Portal to follow the on-screen instructions. Here is where we will confirm your return cost.

4. Print and affix your return label.

5. You can return more than one order in the same parcel, just make sure that you fill in a return form for each separate order. To be kind to our planet, always reuse our original packaging.

A Return fee confirmed using the above process will be automatically deducted from your refund.

Faulty Items

Please do not return a faulty item before you speak to us first. Email us a photo of the garment’s internal label, a photo of the whole item and a photo of the problem area at info@valentinarose.co.uk

Refunds

We process returns and issue refunds to original payment method, usually within 10 business days after we receive a return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our return terms & conditions before any funds can be refunded. We will email you once your refund has been issued.

Depending on the way you paid, the funds may take additional 10 business days to show on your statement. This time is dictated by your bank or card issuer so please do not hesitate to contact them for further information.